Privacy Notice

Privacy and data protection

What is personal data?

‘Personal data’ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Collection, processing and use of personal data

Personal data is only collected if you voluntarily disclose such data for the purpose of concluding a contract or opening a customer account. Without your explicit consent, this data is merely used for contract performance and customer care. Upon complete fulfilment of the contract and complete payment of the purchase price your data will be stored with care for tax and commercial law purposes and future transactions. The type of data collected is as follows:

  • Billing contact name
  • Billing contact address
  • Billing contact email address
  • Billing contact phone number
  • Delivery contact name
  • Delivery contact address
  • Delivery contact email address
  • Delivery contact phone number

Transfer of personal data

For the purpose of contract fulfilment, personal data collected by us is transferred to the transport company commissioned with the delivery, provided this is required for delivering the goods. For handling of payments, we transfer your payment data to the commissioned credit institution. Copies of all invoices are kept with our chartered accountants and within our accounting software. Customer email addresses are stored in an email delivery software.

Marketing emails

We typically email customers up to twice a year to share new product developments relating to products already purchased. Recipients can opt out using the Unsubscribe link present on every email, or instruct us directly by emailing or phoning the company.

Individual’s rights

Individuals can request to access data, rectify data, restrict processing or automated decision-making, have data transferred or erased. We respond free of charge within 30 days of receiving the request, unless it is deemed unfounded or excessive, which would be communicated to the inquirer.

Retention period

Collected customer data is stored for up to 7 years, or until a software product relating to delivery of goods, ordering, accounting or email marketing is changed without data transfer, or a customer request for changes or deletion has been actioned.

Contact for more information

Gemini 2000 Ltd is a data controller and our Data Protection Officer is Julian Moskov, Unit 7 Vitrage Technical Park, 27 Witney Road, Poole, Dorset, BH170GL, UK,